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• Confidentiality and non-disclosure agreements can be set up if required

• Transcripts and audio files are not kept longer than strictly necessary

• Our transcriptionists are fully trained and aware of how to treat confidential information. They have signed confidentiality agreements.

• We hold registration as a data controller with the Information Commissioner's office (certificate available on request). 

• We use two secure file transfer services, Dropbox and We Transfer. Both are GDPR-compliant (links can be provided).